The following FAQs should help you get the most from your visit.
Can we re-fill our water bottles?
Yes – Water bottles can be re-filled using our water fountains- these are labelled on the maps. You can find them in Benson's Barn and at the Catering Cabin.
What if someone gets lost?
If you have lost a child, please tell the nearest staff member and head to the Gift Shop.
If we discover a lost child, our staff will bring them to the Gift Shop where we can make a tannoy announcement for the school leader.
Can we touch the animals?
Animals should only be touched at the supervised 'Meet the Animals' sessions.
Animals with a calm temperament are selected for contact during our supervised 'Meet the Animals' sessions. The animals are accustomed to being handled and are usually friendly, however all animals have the potential to bite or butt and should be treated with respect. It is best to hold your hand flat and approach the animal from below its chin rather than towards its eyes or forehead which it may interpret as a threat.
Outside the 'Meet the Animals' sessions, the animals should not be touched and people should not put fingers into cages, fences or wires.
It is important that everyone washes their hands following participation in the 'Meet the Animals' sessions.