FAQs

Please browse our FAQs below:

• What if we need to cancel our visit?

  Please tell us ASAP, so we can allow other groups to book in your place.

• How do we get to the Rare Breeds Centre?

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  • The Rare Breeds Centre is situated near Ashford, about fifteen minutes from Junction 10 of the M20 between the villages of Hamstreet and Woodchurch on the B2067.
  • When using Satellite Navigation please update your systems before entering our postcode TN26 3RJ otherwise this may take you to the wrong entrance. Please inform your coach driver of this.
  • There are a few tourist information signs on the roads leading from Tenterden and from Ashford.  Unfortunately, we are not signposted on the M20. Full directions can be found here.

• What if we are late?

  Please telephone and let us know ASAP.

• What time can we arrive?

  Groups can arrive from 10.00am. There is a little bit of admin to be completed before your group can enter the farm, this usually provides an ideal toilet opportunity before group visits start exploring the farm.

• Where should we park?

  • The coach park is situated on the right before the general car park as you head for the entrance to the farm.
  • Disabled minibuses can use the disabled parking bays immediately outside the Admissions gate/shop.

• What should we do on arrival?

  • While the group gets their things together, please can the group leader come to the Admissions gate/shop to complete the admin for the visit.
  • Please be ready to tell the Group Coordinator how many children, infants (under 3s) and accompanying adults you have in your party (this is for payment/your invoice).
  • You will be given a sticker for every member of your party which signifies that you have paid and allows you to come in and out of the farm.
  • Once all the initial admin is done, the rest of the group can then join the visit leader and enter the farm.

• How do we pay?

  • You can pay:
    • in cash/cheque on the day (Cheques made payable to ‘Canterbury Oast Trust’)
    • by card on the day
    • we can invoice you after your visit
  • You should have indicated on your booking form how you wish to pay.
  • To qualify for group prices, a group visit must be paid for in 1 payment.  Members of the group cannot pay individually.

• Where are the toilets?

  Toilets are located opposite the Admissions gate/shop and at Sammy's Play Park.

• Where do we eat lunch?

  • For picnics you can use any of the picnic tables located around the farm.The Benson Barn and the marquee have picnic tables undercover if it is wet.
  • Please note, that the restaurant is for the use of customers buying food in the restaurant.

• Can we re-fill our water bottles?

  Yes – Water bottles can be re-filled using our water fountains- these are labelled on the maps.
  You can find them in Benson's Barn and at the Catering Cabin.

• What if someone gets lost?

  They should go to the shop, where the staff can then make an announcement for the group leader to come to the shop.

• Can we feed the animals?

  No, please do not feed our animals, they have their own diets and the wrong food could damage their health.